Box Office

BOX OFFICE LOCATIONS 

OPENING HOURS / 12 - 13 AUGUST

OPENING HOURS / 14 - 15 AUGUST
Main Box Office - every day: 10:00 - 19:00
Cineplexx Plaza Mostar - every day: 16:00 - 22:00
Turističko informativni centar Tuzla - every day: 13:00 - 16:00

OPENING HOURS / 16 - 23 AUGUST
Main Box Office - every day: 09:00 - 22:00

VAT included in all the prices

ON-LINE TICKET SALES (e-ticket)
• Tickets will be available on-line only via the official SFF web site
• On-line ticket sales open on August 5, 2024 at 15:00
• The maximum number of tickets to be purchased per screening is four (4)
• Get a 20% discount on online (Festival web page and mobile application) ticket purchases with Mastercard. Valid for all Mastercard users.
• Get additional 10% discount on online (Festival web page and mobile application) ticket purchases with UniCredit Bank d.d. Mastercard cards.
• Tickets can be issued on the official website, based on accredtion credentials.

If you buy your tickets online, tickets will be sent via e-mail within a few minutes of your purchase. Each e-ticket contains a unique code that will allow access to the screening. Just show your e-mail attachment or printed e-tickets at the venue entrance.

Be aware, if copies or duplicates of tickets are made, only the first reaching the entry point will be valid while others will be rejected.

To ensure that you receive the e-mail containing your tickets, please be sure that you have no-reply@sff.ba added to your approved spam filter list.

TICKET SALES
• Individual tickets will be available starting from August 12, 2024 at 10:00
• The maximum number of tickets to be purchased per screening is four (4)
• Tickets may be paid in cash, MasterCard or VISA card
• Tickets may be paid in the national currency only (Convertible Mark – KM/BAM)

SCREENING SCHEDULE CHANGES IN CASE OF RAIN
In case of rain, the Festival organiser will make an official announcement (via the official web page and social networks) on relocation of screenings from outdoor to indoor cinemas. If such an announcement is made prior to the screening, the scheduled screening time remains the same. In case of rain during the screening, the screening will then continue in a designated indoor cinema 30 minutes following the relocation announcement.

BOX OFFICE RULES
• Admission is possible only by presenting a ticket for the given screening (this includes children irrespective of age);
•  All the visitors must take their seats at least 5 minutes before the opening of the official programme;
•  No members of the audience will be admitted after the official opening of the programme;
•  In case of late arrival, no seat can be guaranteed (refund and/or replacement tickets are not available);
•  Seats are not numbered for any screening;
•  No audio or video recording devices (cameras or mobile devices) can be used during any screening;
•  In case of any attempt to use such devices, the Festival staff shall be entitled to remove the user from the screening;
•  Pets are not allowed;
•  By purchasing the ticket you accept that you may be photographed or recorded by a camera with no financial compensation;
•  All the tickets are issued pursuant to rules and regulations of official Festival venues and Festival organisers;
•  In the interest of personal safety of our visitors, there will be security checks at entry points;
•  No bottles, cans or other items that may in any way harm or affect personal safety of the audience may be brought into any official Festival location;
•  Films screened at the Festival may include scenes of sex or violence; it is therefore recommended to examine the content of the film at our web site (www.sff.ba), official programme and links available via social networks prior to any ticket purchase;
•  The Festival organisers shall not be liable for lost or stolen property;
•  Any attempt to forge or otherwise alter tickets is against the law.

REFUND
Refunds for tickets purchased or replacement tickets for other screenings to the same amount already paid are available no later than 24 hours prior to the original screening schedule, as follows:
•  If the Festival organisers have made an official announcement about a screening cancellation
•  If the screening is delayed by more than 30 minutes with no prior announcement of a delay or a relocation of the screening; in such cases, the audience is kindly requested to contact Festival staff